TERMS AND CONDITIONS
For rent or usage of the hotel capacities - GRAND PLAZA HOTEL

****Terms and Conditions can be different in the message window while paying for services via website T&C (cancellation,...).

1. GENERAL PROVISIONS
1.1. These General Terms And Conditions and instructions for rent and use of hotel capacities (renting hotel rooms, congress halls and boardrooms); hereafter referred to as Terms and Conditions are an integral part of the contract, concluded between Zlatarna Celje, d. o. o., Business Unit GRAND PLAZA HOTEL, Slovenska cesta 60, 1000 Ljubljana, mat. št.: 5048192091, davčna št.: SI 23281715 (hereafter referred to as provider ) and the person, who placed an order for rent of hotel capacities and other services, provided by the provider (hereafter referred to as guest) and are valid for rent and usage of hotel capacities at Grand Plaza Hotel and other services provided by the provider.
1.2. »Guest« is every person who placed a valid order for usage/rent of provider services in oral, written or electronic form (hereafter referred to as reservation/order), who is renting the capacities, used hotel services or paid for a service. Any third party who placed an order for a guest is also considered a »Guest«.
1.3. Guest with placing a reservation complies with the General Terms and Conditions and confirms, that he was made aware of its' content when placing a reservation and that he understands it. Guest can be made aware of the contents of General Terms and Conditions at the website www.grandplazahotel.si and at the hotel reception.
1.4. All information on websites brochures and other promotional material published by the provider are considered invite-to-place offers and do not bind the guest. Provider is not responsible for any damage, that may occur as a result of the published information.
1.5. General Terms and Conditions are valid for all services by the provider, which includes renting a hotel room, boardroom, conference hall, using restaurant services, bar services, event organisation services and all other services by the provider (any additional services, benefits) – hereafter common term »Services« is used for all above.
1.6. An integral part of these General Terms and Conditions is also an applicable price list.
1.7. The provider will always provide the following information to the customer:
•    Company identity (Name, headquarters and company registry number)
•    Contact information, which enables the guest to communicate with the hotel quickly and efficiently (e-mail, telephone)
•    Essential characteristics of goods and services
•    Final price of goods or services (including taxes and transportation costs or the method of price calculation, if due to the nature of goods, services or digital content, it is not possible to calculate in advance (the latter especially applies to investment gold, whose value depends on stock market price). Prices must be clearly displayed, which also applies to taxes and transportation costs.
•    Information of any additional transportation charges, delivery charges, mailing charges or a warning, that these costs can occur, even if they cannot be calculated in advance.
•    Terms of items delivery or performance of services (method, place and deadline of delivery)
•    Method of payment and delivery
•    Time validity of special offers
•    Period in which the guest can withdraw from the contract and conditions of withdrawal, consequences of withdrawal and with it associated costs
•    Information about the appeal procedure with the provider
•    Farmilization with the legal guarantee for conformity of goods, services or digital content

Provider information:
Zlatarna Celje, d.o.o.
Kersnikova 19
3000 Celje,
Business unit GRAND PLAZA HOTEL, 
Slovenska cesta 60, 
1000 Ljubljana

e-mail: info@grandplazahotel.si
telephone: +386 1 243 01 00

Registration number: 5048192
VAT: SI23281715
Celje Disctrict Court nr. of registration: 10183900

2. RESERVATIONS AND PAYMENT
2.1. Inquiries and orders/reservations are sent to the provider via post at the address GRAND PLAZA HOTEL, Slovenska cesta 60, 1000 Ljubljana, via a website form, reservation booking platforms (ex.: booking.com, trivago.si, etc.) or via email at info@grandplazahotel.si. Reservations made via these means of communication are binding for the guest. The provider is obligated to confirm the inquiry/reservation. 
2.2. Guest is required to provide information of name, surname and address, number of guests, period of rental and of the selected type of service and guarantees for their accuracy and credibility.  In case credible information is not provided, the guest is responsible for all costs and consequences that arise due to inaccurate data.
2.3. Contract of the performance of the provider's services is concluded between the guest and the provider when the guest receives a written confirmation of the reservation by the provider.
2.4. Upon payment of the full amount of the service price, the provider issues an invoice to the guest.
2.5. Reservation of services in a time period is binding for the guest. The guest can cancel the reservation only in accordance with the provisions on cancellation by the guest (5. point in General Terms and Conditions).
2.6. In addition to an explicit written application or reservation any order/reservation transmitted in oral or written form, which contains the name and surname of the guest and other participants, payment for accommodation or part of it, is considered a binding reservation.
2.7. Payment of the invoice is possible with cash (EUR) and debit and credit cards (BA, Maestro, Mastercard, Visa, Diners).
2.8. When the provider provides certain benefits for groupo reservations or groups, a group is considered to be at least 10 people who benefit from the provider's services on the basis of one confirmed reservation or contract with the provider.

3. CITY TAX
3.1. In accordance with article 23 of the Act on the Promotion of Tourism Development (Official Gazette of the Republic of Slovenia, No. 2/04 as amended), the guest is obliged to pay the tourist tax together with the payment for accommodation. Pursuant to Article 27 of the Act on the Promotion of Tourism Development (Official Gazette of the Republic of Slovenia, No. 2/04 as amended and supplemented), the following are exempt from paying the city tax: children up to the age of 7, persons on the basis of submission of a photocopy of the decision of the competent authority, from which it is clear that the insured person (hereinafter referred to as: the insured) has a disability or a physical impairment, or a photocopy of a certificate or an expert opinion of the competent commission on the determination of disability or a physical impairment, or on the basis of a membership card of a disability organization, children and young people on a basis on submission of a photocopy of the decision concerning the classification and guidance of children with special needs, foreign citizens who are exempt from paying the city tax according to international regulations and agreements.
3.2. Young people between the ages of 7 and 18 have a 50% discount when paying the city tax.
 
4. SERVICE PRICE
4.1. A valid price list of the provider's services in euros is published on the website www.grandplazahotel.si and is available at the hotel reception. Published prices include VAT.
4.2. Prices do not have a predetermined validity. The provider reserves the right to change the published prices of its services at any time. The prices of the services for the guest and the provider are valid on the day the reservation is submitted.
4.3. Various payment methods are available to guests, namely:
•    With cash at the hotel reception,
•    Via bank transfer to the provider's account (according to the offer/provisional invoice),
•    With a credit card.

5. GUEST'S RIGHT TO CHANGES AND CANCELLATIONS
5.1. The guest has the right to cancel the reservation. In the event that the guest cancels the reservation, the provider, regardless of the reason for the cancellation, has the right to reimburse costs due to the cancellation (compensation), in accordance with these general terms and conditions. The guest must notify the provider in writing of the cancellation. If the cancellation is not made in writing, it is considered that the guest has not cancelled the reservation.
5.2. The amount of compensation due to the cancellation or cancellation of the reservation, which the guest is obliged to pay, depends on the time in which the guest submitted the written cancellation, namely if the guest submits the cancellation:
•    up to 30 days before the expected arrival, the cancellation of the reservation is free of charge, without payment of compensation;
•    between 29 days and 24 days before the expected arrival, the guest is obliged to pay compensation in the amount of 50% of the total amount of the reservation;
•    between 23 days and 19 days before the expected arrival, the guest is obliged to pay compensation in the amount of 80% of the total amount of the reservation;
•    less than 19 days before the expected arrival, or if the guest does not cancel, he is obliged to pay compensation in the amount of the full (100%) amount of the reservation.
5.3. If the guest does not arrive for the reserved service - does not report to the provider's reception by the end of the day of the expected arrival - (so-called "no show"), the reservation is considered cancelled and the cancellation costs are calculated in accordance with the previous point, and the provider can release the booked capacities and use them freely. The provisions of the previous sentence do not apply when the guest informs the provider in time about the delay. In case of delay, the guest is obliged to settle the entire value of the confirmed reservation.
5.4. If the guest terminates the stay prematurely, or does not take advantage of all the benefits or services from the package offer, due to reasons beyond the provider's control (illness of the guest, change of itinerary, bad weather conditions, etc.), the guest does not have the right to reimbursement of the costs of the services or the purchase price and is obliged to settle the services for the entire reservation period. In the event of cancellation of the reservation during the term of the reservation due to force majeure, without there being any reason for this on the part of the provider, the lessee has no right to request any compensation or reduction of the rental price.
5.5. In the event that the amount of compensation due to cancellation, which the guest is obliged to pay based on the point of this article, is lower than the advance payment already made, the difference will be returned to the guest without interest within 8 days, after the end of the reservation period.
5.6. After the reservation, the guest can change the name or the number of persons who will benefit from the service, provided that such change does not exceed the total number of persons permitted for each room or hall and if this does not affect the scope of the provider's services, as defined in the provider's price list.
5.7. The guest has the right to partially cancel the reservation, and the provider, regardless of the reason for partial cancellation, has the right to reimbursement of costs due to partial cancellation (compensation) in accordance with these general conditions. In particular, but not exclusively, a reduction in the number of reserved rooms or other range of services is considered a partial cancellation, if the conditions according to the previous points of this article are not met (full cancellation or "no-show"). The guest must notify the provider in writing of a partial cancellation. If the cancellation is not in writing, it is considered that the guest has not cancelled the reservation.
5.8. The amount of compensation due to the partial cancellation of the reservation, which the guest is obliged to pay, depends on the time in which the guest submitted the written cancellation, namely if the guest submits a partial cancellation:
•    up to 30 days before the expected arrival, cancellation is free of charge, without payment of compensation;
•    between 29 days and 24 days before the expected arrival, the guest is obliged to pay compensation in the amount of 50% of the amount of one day of the cancelled night or the daily price of the cancelled service;
•    between 23 days and 19 days before the expected arrival, the guest is obliged to pay compensation in the amount of 80% of the amount of one day of the cancelled night or the daily price of the cancelled service;
•    less than 19 days before the expected arrival, he is obliged to pay compensation in the amount of the full (100%) amount of one day of the cancelled night or the daily price of the cancelled service;
5.9. The provisions of this article on the payment of compensation apply regardless of the reason for the guest's delay and/or changes to the reservation by the guest.

6. PROVIDER'S RIGHT TO CHANGES AND CANCELLATIONS
6.1. In accordance with the applicable legislation, the provider reserves the right to cancel or change the reservation if extraordinary circumstances occur before or during the performance of the service that could not be expected, removed or avoided, and for the provider, these circumstances constitute a valid reason not to conclude the contract, if they existed at the time of the conclusion of the contract.
6.2. The provider may terminate the contract or withdraw from the contract and demand reimbursement of damages from the guest who violates the provisions of the contract, general conditions or other binding regulations.
6.3. In case of cancellation of the contract by the provider according to the previous point, the guest is not entitled to reimbursement of accommodation costs and is obliged to settle the entire value of the confirmed reservation.
6.4. In the event that, due to objective circumstances or force majeure, which is considered to be all unexpected and unforeseen events that occur independently of the will of the contracting parties and which the contracting parties could not foresee at the time of concluding this contract and in any way affect the performance of the contractual obligations, the provider cannot provide the service from the confirmed reservation, the provider can cancel the reservation or withdraw from the contract. In this case, the guest has the right to a full refund of the advance payment, or, in the case of a partially performed service, to a refund of a proportional part of the value of the reservation. The guest is not entitled to reimbursement of any other damages or costs.
6.5. In the event that the room or conference hall from the confirmed reservation is not available in the selected period, the provider can offer the guest another comparable room or conference hall. A room in the same or another hotel in Ljubljana that is of the same or greater size, quality and price as the originally selected room counts as such. Such an exchange is not considered a breach of contract and the guest is obliged to accept it and has no right to withdraw from the contract.