7. OBLIGATIONS AND RIGHTS OF THE GUEST
7.1. The guest undertakes to use all devices and equipment in the hotel (hotel room, conference hall, or other premises) in accordance with the general conditions and with the diligence of a good owner. In the event of intentional or negligent damage to the provider's devices, equipment or facilities, the guest is obliged to reimburse the entire resulting damage. In the event that injuries occur in the hotel, the guest must immediately notify the provider. In addition to the guest, all users of the hotel room or other service booked or used by the guest are responsible for all contractual obligations and compensation for any damage.
7.2. Upon arrival at the hotel, the guest is obliged to present valid personal documents to the provider at the reception and hand over a receipt for the paid service, a reservation receipt or a voucher.
7.3. Smoking is prohibited in the hotel premises. Smoking is allowed on terraces, balconies and in specially marked smoking rooms.
7.4. Persons who are not previously announced in the reservation or registered at the hotel reception are not allowed to stay in the rooms. In the case of the stay or overnight stay of unregistered persons, the guest must pay for each unregistered person an additional night according to the price list, the costs of the city tax and compensate the provider for any other damage caused as a result of the overnight stay of unregistered persons (possible fines in misdemeanour, inspection and other procedures).
7.5. The night order and peace in the rooms and the hotel complex is valid between 10 pm and 6 am. Night curfew does not apply in the event of emergency maintenance interventions and force majeure. In the event of a violation of night order and peace, the Act on the Protection of Public Order and Peace (ZJRM-1) is taken into account, and the provider also reserves the right to prematurely terminate the contract or the provision of services to the violator. The guest is not entitled to payment of compensation or a reduction in the price of the service (discount) due to disturbances of night peace and order.
7.6. In the event of the intervention of the provider or other service provider, due to the intentional activation of active fire protection systems when there is no reason for this, or if the alarm is triggered due to smoking or incorrect/negligent use of heating devices, or due to a violation of the night's peace, the guest is obliged to settle the resulting damage in the amount of the costs of such an intervention.
7.7. The provider undertakes to take care of the safety of the guests and their property with the diligence of a good owner.
7.8. The guest is obliged to take care of his own safety and the safety of other people in the hotel, as well as the safety of his property, and to properly control the machines and devices he brings with him.
7.9. The provider, except for damage caused by its gross negligence, is not responsible for any direct or indirect damage, destruction, theft or loss of guests' property or personal injuries to guests or users of the provider's services that occur in any way during the use or stay in the hotel. In no case can the provider's liability for damages exceed the contractual value.

8. RESERVATION AND PAYMENT ON THE WEBSITE
8.1. Reservation of services on the provider's website begins with the guest choosing the desired service in the online store by clicking on the "add room and go to checkout" button.

In the next stage of the reservation, the guest enters the guest information, otherwise, he must enter following information:
•name and surname,
•e-mail address,
• credit card information

The guest must enter credible and accurate information. 

Furthermore, the guest must choose one of the payment methods provided above.

If the guest wants to add a comment to the order, there is a special field available for this. Comments are informative in nature and do not constitute part of the offer, order or concluded contract and do not bind the provider.

The website displays information about the entire order, which contains information about the selected services, their quantity and price, and tax, i.e. the total cost of the reservation.

Before submitting the order, the guest must confirm that he/she is familiar with and agrees to these General Terms and Conditions and the Privacy Policy and complete the reservation by clicking on the "book now" button, thereby submitting a binding order for the reservation of the selected provider's services. In case of disagreement with the General Terms and Conditions and the Privacy Policy, the reservation is not possible. Before submitting the order, the guest can interrupt, cancel or supplement the reservation at any time.

After submitting the reservation, the system notifies the guest that the reservation has been completed. The guest receives an email from the provider to the email address he provided when making the reservation. The placed order fully binds the guest.

When the provider processes the order, the guest receives an email confirming the reservation and then a sales contract for the ordered services is concluded between the guest and the provider. A link to these General Terms and Conditions is also provided to the guest when the confirmation message about the service reservation is sent. The provider suggests that the guest either print them or save them on a suitable permanent data carrier. In the aforementioned e-mail, the provider informs the guest about where he can send his objections, comments, claims and statements, and also instructs the user-consumer that he does not have the option of withdrawing from the contract.

The concluded sales contract between the guest and the provider and copies of invoices are archived at the provider's headquarters.

By submitting a reservation on the provider's website, you expressly confirm:
• that you are at least 18 years old,
• that you have read the General Terms and Conditions of the booking platform and website and the Privacy Policy, and that you have understood the content of the provisions,
• that you are familiar with the provisions of regulations in the field of consumer protection and personal data protection,
• that you have provided true information that enables us to correctly execute the order and deliver it to the selected address, and otherwise you assume responsibility for incorrect completion and the resulting damage,
• that you will notify us immediately if you discover any errors in the execution of the order (e.g. written errors in the order submission or order confirmation message, in particular, an incorrectly stated delivery or item address) or the products.

The buyer, who is considered a consumer in accordance with the regulations in the field of consumer protection, in accordance with Article 135 of the Consumer Protection Act (ZVPot-1), does not have the right to withdraw from the contract for the provision of the provider's services.

9. GUEST ARRIVAL AND DEPARTURE
9.1. Guests can be accommodated after 3 PM on the day of arrival.
9.2. On departure day, the guest must vacate the room and check out at the reception no later than 12AM. In case of incompliance, the guest will be charged:
•    35€/room for check out by 3 PM
•    50% of the daily rate according to the valid price list for check-out after 3 PM

10. PROTECTION OF PERSONAL DATA
10.1. The provider undertakes to protect all obtained data about the guest in accordance with the regulations on the protection of personal data.
10.2 The provider uses the guests' personal data in its databases for the purposes of order execution and statistical processing, and the personal data may, in order to provide the ordered services, be disclosed or forwarded to other contractual partners of the provider who are properly registered for the processing of personal data and with whom the provider has concluded appropriate contracts on the processing of personal data, all for the purpose of correct execution of the order and ensuring the completion of contractual services.
10.3. Only in case of express consent, we will also use your data to inform you about the introduction of new or changes to existing services or products, special offers, prize games and useful information about our services or products, to prepare an individual offer or an offer adapted to your habits, or other marketing activities. This consent is not a condition for using the services.
10.4. The guest has the following rights regarding the processing of his personal data:
• The right to request information about whether and which personal data we process;
• The right to request that incorrect personal data be corrected, supplemented or changed;
• In certain circumstances, you have the right to request the deletion of personal data or restriction of the processing of your personal data. The latter applies in particular to data that we process on the basis of your consent, but we have no legal interest, legal obligation, or are not necessary for the fulfilment of contractual obligations;
• You can revoke your consent to the processing and use of your personal data in whole or in part at any time, all with effect for the future. The revocation of consent therefore affects the legality of data processing, which was carried out on the basis of consent until revocation;
• The right to obtain your personal data in a structured, commonly used and machine-readable format and to forward this data to another controller,
• To contact our personal data protection officer with questions, comments, complaints or requests related to these Regulations or the processing of your personal data,
• You also have the right to complain to the competent supervisory authority if you believe that the processing of your personal data violates regulations. In the Republic of Slovenia, the competent supervisory authority is the Information Commissioner: https://www.ip-rs.si.
10.4. If you wish to exercise any of the above rights or have questions regarding your rights, and the protection of personal data within the framework of ZC, you can contact us at the email address info@grandplazahotel.si. The provider's detailed privacy policy can be found at https://zlatarnacelje.com/si/informacije/varovanje-zasebnosti.

11. RESOLVING CLAIMS OR COMPLAINTS
11.1. The guest undertakes to immediately report any irregularities or deficiencies in the provider's services to the provider to the email address: info@grandplazahotel.si by mail to the address: Zlatarna Celje d.o.o., GRAND PLAZA HOTEL, Slovenska cesta 60, 1000 Ljubljana.
11.2. In any case, the amount of possible compensation for the payment of which the provider would be responsible from any point of view is limited to the amount of the contractual value of the provider's services.

Within 5 working days, the provider will provide the user with a confirmation of the submitted complaint and inform the customer about the procedure for settling his complaint. The provider will endeavour to provide a substantive response to the consumer's complaint within 15 working days, or within this period inform the user of the reasons for extending the response deadline.

The provisions of Section 11 shall apply to resolve issues of product non-conformity and material defects.

12. OUT OF COURT RESOLUTION OF CONSUMER DISPUTES
In case of disputes arising from business dealings with consumers, the provider will try to resolve the matter quickly and amicably, taking into account consumer legislation and good business practices.

In accordance with the Act on out-of-court settlement of consumer disputes, the guest has the option of online out-of-court dispute resolution at the following link:
https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home.chooseLanguage

The Provider does not recognize any provider of out-of-court resolution of consumer disputes as competent for the resolution of a consumer dispute that the consumer may initiate in accordance with the Act on Out-of-Court Resolution of Consumer Disputes.

13. FINAL PROVISIONS
13.1. All possible disputes are resolved by the locally and factually competent court using Slovenian law without applying conflict of laws rules.
13.2. The General Terms and Conditions have the character of a contract and are an integral part of the contract on the execution of the provider's service.

Ljubljana, on 01/03/2024

Last revision: 03.01.2024